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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates available on the internet can be found at https://singapore-place.frasershospitality.com/en. Don't forget to check out https://singapore-place.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.

    Facilities And Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Place Robertson Walk, Singapore features fully-furnished serviced residences featuring modern and well-equipped kitchen, outdoor fitness area, an indoor children's playroom, outdoor children's playground, children's wading pool and more. For a full list of services and facilities, please visit https://singapore-place.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym located at level 3 for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    When is the check-in time?

    Check-in time is 2.00pm.

    When is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.30am on weekdays and from 7.30am to 10.30am on weekends and public holidays.

    What is the cost of breakfast?

    Breakfast is available at SGD 15 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    All-day dining is available at The Hub. The well-equipped kitchen also provides you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    • For 1 Bedroom Deluxe apartment, there is 1 King bed.
    • For 1 Bedroom Premier apartment, there is 1 King or 1 Queen bed.
    • For 2 Bedroom Deluxe apartment, there is 1 King bed and 2 Single beds.
    • For 3 Bedroom Deluxe apartment, there is 1 King, 1 Queen, 1 Single and 1 Customised Single bed.
    • For 3 Bedroom Executive apartment, there is 1 King, 1 Queen and 2 Single beds.
    • For 3 Bedroom Premier apartment, there is 1 King, 1 Queen and 2 Single beds.

    Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.

    Are baby cots and extra beds available?

    Yes, baby cots are complimentary subject to availability.

    Additional Persons (up to the maximum occupancy of the apartment) are subject to the following charges:
    For Adult or Child 12 years and above, it is SGD 55.00 nett per day.
    For Child 6 to 11 years, it is SGD 27.50 nett per day.
    Complimentary for Child below 6.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    The Straits Times, Business Times, LianHe Zaobao, International Herald Tribune, Asian Wall Street Journal, Asahi Shimbun and Nikkei Shimbun are available for in-room subscription, subject to additional charges.

    Are the residences disabled-friendly?

    Yes, Fraser Place Roberson Walk, Singapore is disabled-friendly.

    Is on-site parking available and what is the cost?

    On-site parking is available at SGD 15.50 per day.

    From 6.00am to 5.59pm, it is SGD 1.50 for the first hour and SGD 1.00 for every hour subsequently.

    From 6.00pm to 5.59am and on Sundays, it is SGD 4.00 per entry.

    Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, airport transfers can be arranged upon request, subject to additonal charges. Please feel free to approach our Front Desk for more details or call +65 67 375 800 or email fscre@frasershospitality.com for arrangement of airport transfers

    What is the cost of hotel/service residence limousine services?

    Yes, one-way airport transfer for stay of one month and above is provided.

    Alternatively, we can organize airport transfers and charges apply.

    From 7.00am to 10.59pm: SGD 75.00 (inclusive of tax) per transfer vehicle per way

    From 11.00pm to 6.59am: S$90.00 (inclusive of tax) per transfer vehicle per way.

    Prices subject to change without prior notice.

    Please feel free to approach our Front Desk for more details or call +65 67 375 800 or email fscre@frasershospitality.com for arrangement of airport transfers.

    What are the reception operating hours?

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    Fraser Place Robertson Walk is a 30-minute drive from Changi Airport.

    The closest MRT Stations are Dhoby Ghaut Station (linked to Plaza Singapura mall) and Clarke Quay Station (linked to The Central mall). The Central is a 10-minute walk from Fraser Place Robertson Walk.

    From Changi Airport:

    Board the MRT to Tanah Merah Station and transfer to the East-West Line (towards Joo Koon). Alight at City Hall Station and leave by Exit B. From the bus stop outside St Andrew’s Cathedral (North Bridge Road), board Bus 32 or 195. Alight at the bus stop outside UE Square (River Valley Road).

    Alternatively, you may board Bus 36 at Changi Airport Passengers Terminal and alight at YMCA (Orchard Road). At the same bus stop, board Bus 64 and alight at the bus stop opposite Shell House (Clemenceau Avenue).

    From Tuas Checkpoint:

    Board Bus 182M from the bus stop opposite Tuas Bus Terminal and alight at Block 662D (Jurong West Street 64). Walk to Boon Lay Station and board the MRT on the East-West Line (towards Pasir Ris). Alight at City Hall Station and leave by Exit B. From the bus stop outside St Andrew’s Cathedral (North Bridge Road), board Bus 32 or 195 and alight at the bus stop outside UE Square (River Valley Road).

    From Woodlands Checkpoint:

    Board Bus 160 or 170X and alight at Kranji Station. Board the MRT on the North-South Line (towards Marina Bay) and alight at Newton Station. Board Bus 143 from Newton Station (Scotts Road) and alight at the bus stop opposite Shell House (Clemenceau Avenue).

    From HarbourFront Cruise and Ferry Terminal:

    Board the MRT on the North-East Line (towards Punggol) and alight at Clarke Quay Station. Alternatively, you may board Bus 143 at the bus stop opposite VivoCity mall (Telok Blangah Road) and alight at the bus stop outside Shell House (Clemenceau Avenue).

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Bookings less than 1 month: 48 hours cancellation notice, otherwise one night charge applies.

    Bookings less than 6 months: 14 days’ cancellation notice, otherwise 20% of the 1st month’s gross rate applies.

    Booking 6 months & above: 1 month cancellation notice, otherwise 100% of the 1st month’s gross rate applies.

    Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.

    What is the maximum number of guests allowed in each residence type?

    For 1 Bedroom apartments, the maximum occupancy is 3.

    For 2 Bedroom apartments, the maximum occupancy is 5.

    For 2 Bedroom Premier apartment, the maximum occupancy is 5.

    For 3 Bedroom Deluxe apartments, the maximum occupancy is 6.

    For 3 Bedroom Executive apartments, the maximum occupancy is 7.

    For 3 Bedroom Executive apartments, the maximum occupancy is 7.

    Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.

    Are pets allowed?

    Yes, Fraser Place Robertson Walk, Singapore welcomes small-sized pets. Additional charges and other terms and conditions apply should you wish to bring along your pet. Please check with the property when making the reservations. Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.